Privacy Policy

This privacy notice (the “Privacy Notice”) applies to our websites, mobile applications, and other offline or online and mobile services that link to or post this Privacy Notice (collectively, the “Services”), and explains how we collect, use, and disclose information through the Services.

It is our policy to comply with applicable privacy laws and data protection laws, and so our privacy practices may vary depending on where you live. Please see the region-specific disclosures and applicable supplemental notices for more information relevant to data collected in certain regions and by individual member clubs.

By using the Services, you acknowledge that you have read and understood the terms of this Privacy Notice. Please note that this Privacy Notice does not apply to information collected in employment or job applicant contexts.

Please also note that in some instances, we may direct you to a site or page that is operated by one of our partners or use framing techniques to serve you content from partners while preserving the look and feel of our website. Even though the page where you provide information may have the look and feel of the Services, a different privacy policy may govern that information collection by such partners.

 

Information Collection

Information Provided by You

We may collect some or all of the following types of information, some of which may be considered sensitive information, including when you register with us, use our Services, sign up for events, contests or sweepstakes, participate in surveys, create a profile, access various content or features, submit comments or content, use a send-to-a-friend feature, attend events, or directly contact us with questions or feedback:

• Identifiers, such as contact information, such as name, e-mail address, postal address, telephone number, and date of birth;
• Other unique identifiers, such as a username or password, and, where appropriate, other identifiers such as Social Security Numbers and government-issued identifiers. For example, we may need to collect these identifiers to award you certain types of prizes under relevant laws;
• Demographic information, which may include gender, race, ethnicity, and sexual orientation, and other protected classifications under relevant state or federal law;
• Financial and commercial information, such as credit card or other payment information and records of products or services purchased;
• Real-time geolocation information, which may include precise geolocation information;
• Communications and marketing preferences;
• Favorite team and inferences about you and your personal preferences;
• Audio, electronic, or visual information, such as photographs that you provide to us;
• Biometric information, such as when you elect to use biometric authentication at stadiums that offer this functionality for entry or other relevant functionality governed by this Privacy Notice. Where required by law, we collect this information pursuant to your consent and may provide additional notice about relevant data handling practices;
• Information about your contacts, such as name and email address, when you share that information with us. If you authorize us to access your contacts, calendar, or photos, we may also collect that information to provide you with relevant functionality;
• Search queries;
• Comments and other information posted in our interactive online forums;
• Professional and employment information;
• Education information;
• Information that could be considered health information, such as when you purchase accessible seating;
• Correspondence, waivers or acceptances and other information that you send to us; and
• Additional information as otherwise described to you in this Privacy Notice, at the point of collection, or pursuant to your consent.

If you decide not to provide this information, it may limit our ability to provide the Services or some of our content.

 

Information We Collect Automatically

We also may collect internet and electronic network activity information, device identifiers, and information about your use of the Services automatically when you visit or use the Services, including:

• Your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer whenever you access the Internet and that can sometimes be used to derive your general geographic area;
• Your Media Access Control (“MAC”) address, which is a unique identifier assigned to a network interface controller;
• Your device type or mobile carrier;
• Other unique identifiers, including mobile device identification numbers and advertising identifiers (e.g., IDFA);
• Your browser type and operating system;
• Sites and apps you visited before and after visiting, or while using, the Services;
• Pages you view and links you click on within the Services;
• Information collected through cookies, web beacons, Local Shared Objects, and other technologies, as described further below;
• Information about your interactions with e-mail messages, such as the links clicked on and whether the messages were received, opened, or forwarded;
• If you link your social media account to your StarQuest account, information from those social media accounts in accordance with your settings on the social platform and their privacy policy;
• App usage information, including how often you use our application, the events that occur within the application, usage, and performance data, and where the application was downloaded from;
• Other Standard Server Log Information;
• Standard Network Traffic Information, when you are connected to an event’s and/or event venue’s Wi-Fi network; and
• We may also collect audio, electronic, or visual information from you automatically, such as information collected from video cameras and when we film or photograph you in a public location at a StarQuest Event, as described further. 

Information We Collect from Other Sources

In addition to information we receive from you and collect automatically, we may receive information about you from other sources, such as your friends, social networks, publicly available sources, data brokers, advertising partners, and our business partners and sponsors, including to facilitate co-branded programs. We may combine this data with information we already have about you, including to create inferences about you and your personal preferences.

 

Use of Information

We may use information that we collect about you for a variety of purposes, including to:

• Provide you with products, promotions, services, newsletters, and information you request and respond to correspondence that we receive from you, including, where relevant, to facilitate your purchases (e.g., to process returns or streamline the checkout process);
• Contact you about your account or relationship with us;
• Customize and personalize your experience on the Services and to better serve you with offers and content that we think may be of interest to you, such as by providing you with targeted advertising both on and off the Services.
• Communicate with you about products, services, contests, and events that we think might be of interest to you, and otherwise send you promotional material or special offers on our behalf or on behalf of our marketing partners, their respective affiliates or subsidiaries, and other third parties. We will obtain your consent to send such communications to the extent required by law;
• Maintain or administer the Services (e.g., to maintain the security and integrity of the Services), perform business analyses, create aggregated or anonymized information that no longer identifies you and therefore is no longer subject to this Privacy Notice, or for other internal purposes to improve the quality of our business, the Services, and other products and services we offer, such as internal administrative purposes or to manage our relationships;
• Publish stories, comments, photos, and other information posted in our interactive online features;
• In the case of location information, for example, to determine your market location for purposes of administering broadcast restrictions for events, to validate your location to geo-gate certain features or information, to locate a place that you may be searching for in your area, for determining teams and offers in which you may have an interest and providing you with information or relevant advertising based on where you are located.
• In the case of Social Security Numbers, for example, for tax purposes when administering prizes to certain contest winners;
• Protect the health and safety of our guests, personnel, and the public;
• Protect or enforce the legal and contractual rights, safety, and security of StarQuest and StarQuest venues, enforce applicable agreements with you or others, and prevent fraud; and
• As otherwise described to you in this Privacy Notice, at the point of collection, or pursuant to your consent.

 

Disclosure of Information

We may disclose each of the categories of personal information described above with others for the purposes described above, including as follows:

Authorized Third Parties and Service Providers: We may disclose your information to third-party vendors and service providers that perform certain functions or services on our behalf (such as to host the Services, fulfill orders, provide products and services, manage databases, perform analyses, process credit card payments, provide customer service, or send communications for us).

Within the StarQuest Family: We may disclose your information to all members of the StarQuest Family, including, without limitation, the subsidiaries and affiliates of StarQuest

Select Business Partners: We may disclose your information to select business partners so that they can provide you with special offers, promotional materials, and other materials that may be of interest to you. For example, we may disclose your information to our co-brand partners when you choose to be involved in those programs, such as when you enter contests or sweepstakes that are conducted with those business partners. We are not responsible for the privacy practices of our business partners, and we urge you to review their privacy notices for more detail on how they might process your information and for information about how to exercise your marketing and other choices with such partners.

Third-Party Advertising and Audience and Traffic Measurement Services: We use third party advertising, analytics, and measurement partners to serve you advertisements on the Services as well as across other sites and services. These third parties may set their own cookies or similar web technologies on the Services and elsewhere online that enables them to collect information about users’ online activities over time and across different websites.

Business Transfer: If we sell all or part of our business, or make a sale or transfer of assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, a business reorganization, or similar event, we may transfer your information as part of such transaction.

Administrative or Legal Process: We may disclose your information to third parties in order to protect the legal rights, safety, and security of StarQuest, our corporate affiliates, subsidiaries, business partners, and the users of our Services; enforce our terms of use and other agreements; respond to and resolve claims or complaints; prevent fraud or for risk management purposes; and comply with or respond to law enforcement or legal process or a request for cooperation by a government or other entity, whether or not legally required.

Other Parties With Your Consent: We may disclose information to third parties or the public when you consent to such sharing. For example, if you win a contest or sweepstakes, we may ask your permission to publicly post certain information on the Services identifying you as the winner.

Aggregate Information: We may disclose aggregate information, such as demographics and usage statistics, to advertisers, sponsors, or other organizations.

Cookies and Similar Technologies

We, service providers acting on our behalf and third parties, such as advertising partners, use cookies and similar technologies such as beacons, tags, HTML5 local storage, and scripts, to collect information from your browser or device. By using the Services, you acknowledge the use of cookies and similar technologies on the Services, although we have certain cookie-related choices described below and, where required by law, we seek your additional consent for certain categories of cookies.

The following types of cookies and similar technologies are used on our Services:

• Strictly necessary cookies and technologies: These are necessary for the Services to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for Services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about certain of these cookies, but some parts of the Services will not then work.
• Functional cookies and technologies: These enable the Services to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you disable functional cookies, then some or all of these services may not function properly.
• Performance cookies and technologies: These allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors move around the Services. If you disable performance cookies we will not know when you have visited our Services, and will not be able to monitor its performance.
• Targeting cookies: We partner with third party advertisers to serve and display advertising on the Services and elsewhere online across different sites and services. As described directly below under Section 5, Interest-Based Advertising, these partners may use cookies and other similar technologies to collect information about your activities across different websites and services to build a profile of your interests and provide you with relevant advertising. This is typically done based on uniquely identifying your browser and internet device. If you disable targeting cookies, you will experience less targeted advertising.

To disable optional cookies (cookies other than those categorized as strictly necessary above), please utilize the Cookie Settings of the applicable website or navigate to Privacy Settings in applicable apps.

You also may be able to reject cookies and similar technologies through your browser settings. If you reject cookies through your browser settings, you may still use our Services, but your ability to use certain features may be limited.

Social Networking

StarQuest works with certain third-party social media providers to offer you their social networking services through our Services. For example, you can use third-party social networking services to share information about your experience on our Services with your friends and followers on those social networking services. These social networking services may be able to collect information about you, including your activity on our Services. These third-party social networking services also may notify your friends, both on our Services and on the social networking services themselves, that you are a user of our Services or about your use of our Services, in accordance with applicable law and their own privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services. Your interactions with those social networking services are governed by the privacy policy of the company providing the relevant service.

Links to Other Websites

The Services may contain links to other websites or online services that are operated and maintained by third parties and that are not under our control or maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Notice does not apply to this third-party content. We encourage you to review the privacy policies of these third-party websites or services.

 

Data Security and Data Integrity

The security and confidentiality of your personal information is very important to StarQuest. We have implemented technical and organizational safeguards designed to appropriately protect your personal information against accidental, unauthorized, or unlawful access, use, loss, destruction, or damage. Still, no system can be guaranteed to be 100% secure.

As a result, while we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to the Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

Data Transfers

When we transfer your personal information to third parties as described in this Privacy Notice, some of these parties may be located in countries other than your own, such as the United States, whose privacy and data protection laws may not be equivalent to those in your country of residence. When we transfer your personal information to other countries, we apply appropriate safeguards, to protect your information in accordance with applicable laws. While we strive to protect your information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to the Services and cannot be responsible for the theft, destruction, or inadvertent disclosure of your information.

Data Retention

We will retain your information for as long as reasonably necessary for the purposes set out above, considering criteria such as applicable rules on statute of limitations, any legal requirements to retain your personal information in light of compliance obligations, any relevant litigation or regulatory investigations and to enable StarQuest to defend or bring potential legal claims, the sensitivity of the relevant information, and the duration of your use of the Services.

Data Subject Rights

Certain states in the United States and other international jurisdictions grant certain rights with respect to personal information. Depending on where you reside and in accordance with applicable law, you may be afforded the following rights:

1. Access to your personal information in a portable format, or other information about our data processing practices.
2. To delete the personal information StarQuest has collected about you.
3. To correct inaccurate personal information we have collected about you.
4. To object to or request the restriction of processing of your personal information.
5. To withdraw your consent.

If you would like to object to, or request the restriction of, processing of your personal information, withdraw your consent, or otherwise unable to submit a request via the portal above, you can contact StarQuest.

You may also be afforded, depending on where you reside and in accordance with applicable law, certain rights relating to the collection, use, and disclosure of your sensitive personal information.

• Where applicable, you may exercise the right to limit certain uses and disclosures of your sensitive personal information by contacting StarQuest.
• Where applicable, you may also withdraw your consent with respect to your sensitive personal information by contacting StarQuest.

Please note that we may still maintain, use, and disclose your sensitive personal information for certain purposes, such as to provide you with services that you have requested, protect the safety and security of services, and comply with our legal obligations.

We will not discriminate against you for exercising your rights and choices, although some of the functionality and features available to you may change or no longer be available to you. We may verify certain types of requests by requesting information sufficient to confirm your identity. Authorized agents may exercise rights on your behalf using the same mechanisms described herein, but we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid authority to submit requests to exercise rights on your behalf.

We reserve the right to deny requests as allowed by applicable law, such as where we have a reasonable belief that the request is fraudulent, where your identity cannot be confirmed, or where StarQuest must retain your information consistent with applicable law.

 

StarQuest Events

Information When You Attend a StarQuest Event: When you attend a StarQuest-event or StarQuest co-hosted event, we may capture your image, voice and/or likeness, including through the use of cameras and/or when we film or photograph you in a public location at a StarQuest Event. You should therefore expect to be filmed or photographed by CCTV and/or by cameras when you are in a public location at a StarQuest Event. In addition to describing how we capture and use your image, voice and/or likeness in this Privacy Notice, we may also display signs at any StarQuest Event indicating that you may be filmed or photographed.

We may use your personal information collected at a StarQuest Event:

• To produce, exhibit, advertise or otherwise use your image, voice, or likeness in any and all media now or existing in future as part of StarQuest ‘s commercial, advertising and marketing activities; and
• In the case of images or footage captured on CCTV cameras, to ensure the safety of the venues hosting StarQuest Events and of individuals attending StarQuest Events.

Sharing your personal information from a StarQuest Event: We may disclose your personal information captured at a StarQuest Event with any of the entities set out in this Privacy Notice. Additionally, when you appear in a photograph or film footage at a StarQuest Event, we may disclose that photograph or film footage containing your image, voice, and/or likeness with our third-party partners. These partners include our sponsors, licensees, advertisers, and/or broadcasters. We will disclose the photographs or film footage containing your image, voice and/or likeness when it is in our legitimate business interests to do so. However, each of the third-party partners may use your personal information for their independent commercial purposes without reference to StarQuest.

Please also note that broadcasters/Journalists and other third parties that are unconnected to StarQuest may be independently filming or photographing you when you attend a StarQuest Event. Although we only give permission to a small group of entities (such as certain broadcasters/Journalists) to film or photograph StarQuest Events, these entities are separate data controllers in respect of your personal information, and StarQuest is not responsible for how those parties use your personal information and for what purposes.

 

ChangesTo This Privacy Notice

We may update this Privacy Notice, including any supplemental privacy disclosures, to reflect changes to our information practices. If we make any material changes, we will notify you by email or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

 

Contact Us

If you have any questions about this Privacy Notice or the privacy practices of the Services, please contact us at concierge@starquestdance.com or at the following address:

2521 Schieffelin Rd. Suite 106, Apex NC 27502

California Users

This section provides additional information with respect to personal information that is subject to the California Consumer Privacy Act (“CCPA”). This section should be read together with the rest of our Privacy Notice, which includes other important information about our handling of your personal information.

Some of the practices described may not be relevant to you, since the ways we collect, use, and disclose personal information vary based on our relationship with an individual.

As described above, the categories of personal information we collect, and have collected in the prior 12 months, include:

• Identifiers;
• Other unique identifiers, such as where appropriate, Social Security Numbers and government-issued identifiers;
• Demographic information, which may include gender, race, ethnicity, and sexual orientation, and other protected classifications;
• Financial and commercial information;
• Real-time geolocation information, which may include precise geolocation information; communications and marketing preferences;
• Favorite team and inferences about you and your personal preferences; audio, electronic, or visual information;
• Biometric information;
• Information about your contacts and other information from your device;
• Search queries;
• Comments and other information posted in our interactive online forums;
• Professional and employment information;
• Education information;
• Information that could be considered health information;
• Correspondence, waivers or acceptances and other information that you send to us;
• Internet and electronic network activity information, device identifiers, and information about your use of the Services when you visit or use the Services; and
• Additional information as otherwise described to you in this Privacy Notice, at the point of collection, or pursuant to your consent.

As described further above, we process, and have processed over the prior 12 months, personal information for the following business purposes:

• Provide you with products, promotions, services, newsletters, and information you request and respond to correspondence that we receive from you;
• Contact you about your account or relationship with us;
• Conduct analysis on your behavior in order to customize and personalize your use of the Services and to better serve you with offers and content that we think may be of interest to you;
• Communicate with you and otherwise send you promotional material or special offers on our behalf or on behalf of our marketing partners, their respective affiliates or subsidiaries, and other third parties;
• Maintain or administer the Services, perform business analyses, create aggregated or anonymized information that no longer identifies you and therefore is no longer subject to this Privacy Notice, or for other internal purposes;
• Publish stories, comments, photos, and other information posted in our interactive online features;
• In the case of location information, for example, to determine your market location for purposes of administering broadcast restrictions for live games or other events, to validate your location to geo-gate certain features or information, to locate a place that you may be searching for in your area, and for determining teams and offers in which you may have an interest and providing you with information or relevant advertising based on where you are located;
• In the case of Social Security Numbers, for example, for tax purposes when administering prizes to certain contest winners;

Protect the health and safety of our guests, personnel, and the public; protect or enforce the legal and contractual rights, safety, and security of StarQuest and StarQuest Events, enforce applicable agreements with you or others, and prevent fraud; and

• As otherwise described to you in this Privacy Notice, at the point of collection, or pursuant to your consent.

Depending on the nature of your relationship with us, we disclose, and have disclosed over the prior 12 months, each category of personal information to the following:

• Authorized third parties and service providers;
• Within the StarQuest family;
• Select business partners;
• Third-party advertising and audience and traffic measurement services; and
• Other partners, including as part of a business transfer; for administrative or legal process; or with your consent.

Please review the rest of this Privacy Policy for more information about the circumstances in which we sell or share personal information, such as internet and electronic network activity information, device identifiers, and other information about your use of the Services we collect automatically when you visit or use the Services, and to exercise your rights to opt out.

If you are a California resident and your personal information is subject to CCPA, then you have certain rights under California law. For more information about the rights you have and how to exercise these rights, please review above. In addition to those methods described in the Data Subject Rights section above, California residents may also exercise their rights under applicable law by calling 1-855-265-6894.

The metrics below include the aggregate number of requests from consumers to know, access or delete personal information received by StarQuest. These numbers do not include requests that did not state a valid initial request under California law.

Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

To make such a request, or if you have questions as to how your information is handled please contact StarQuest at concierge@starquestdance.com

This policy was last updated on 12/10/2024.